How did it start?
As you know, part of the integration process is making sure Revisual has the required permissions from Google Calendar. The permissions needed depend on what information and images you wish to display in your calendar views and event alerts.
However, the situation is not a ‘one and done’. You or your staff can change connected account permissions at any time whether accidentally or on purpose. These changes can cause your Revisual views to have display issues.
What are we doing now?
Before each sync, we will recheck the permissions situation. If all is well, we do the sync. If something is off, we will stop all automatic syncing, add a notice in your Revisual account, and send you an email.
We feel that this improvement will reduce the number of display issues overall.
For those of you who are more 'tech' oriented, here is a diagram of our logic:
Scopes when you set up your integration
 | Scopes is dealt with on your Integrations page. Choose Integrations.
|
The next image is the top part of your Integrations page. It explains why we need each of the scopes (permissions).
Here is what it says:
Calendar API: This allows Revisual to see and pull in your Google calendar event details. If you do not give this permission, your Revisual calendar will display without events.
Events Attachments (optional) : We ask for this permission so we can display your event images. Revisual is set up to pull in the first image which is attached to each Google Calendar event. This makes your Revisual calendar view even more eye-catching and attention-grabbing. And as we know, images are powerful helpers–boosting the messages in our words. So, we strongly suggest giving us access.
Public profile: This item is a must. It is automatically turned on by Revisual.
2024.04.07 The process of pulling in your event images has changed slightly.
Please read this article for more information: https://help.revisual.io/en/articles/9164917-revisual-io-google-calendar-sharing-your-event-images
The next image shows the scopes themselves. As you can see, Public profile is automatically turned on (greyed out) by Revisual. We have also enabled Calendar API and Events Attachments (optional) (the boxes show checkmarks and are blue).
Check the items you wish to use. The box will turn blue.
Uncheck the items you do not wish to use. The box will be greyed out.
*** A NOTE ABOUT GIVING GOOGLE DRIVE ACCESS ***
Revisual is an approved-by-Google 3rd party app. In other words, we were authorized (after extensive review) to access the Google API services. In addition, we are governed by our own strict privacy and terms. We take your privacy seriously. When you enable the Drive API, we will only pull in the image attached to the event.
Having said that, should you still feel unsure, you do not have to give access. The only limitation is that Revisual will not be able to pull in your event images.
SCOPES ON A DAY-TO-DAY BASIS
First, let's look at what emails/notifications you will see.
Then, we will talk about what you need to do.
Examples of what you will see
Please keep in mind that the actual email/notification will depend on the scope(s) in question.
GCal Integrations page
WHAT YOU NEED TO DO
| In general, you need to log in to Revisual and go to your Integrations page.
Once there, you should see a notification which will explain what you need to do. Click on the Read more in the notification.
A little vague?True, but there are so many combinations of what could need fixing that we cannot give steps for each one.
Need more support?No problem - our online chat awaits. Yes, the first step is automated but you know you can always talk to a human. |
 | After fixing your Scopes, click on the Re-authenticate button to complete the process. |